Customer Service

Shipping & Delivery

 We deliver to all and any postal address around the world. Courier companies do not deliver to P.O.Box address so we request you to provide full street address with pin code / zip code.

Please note that residential shipments to USA & some other countries will be left at door if someone is not there to receive the package or no one answers the door bell. Our courier agents USPS DHL FEDEX TNT UPS DTDC SpeedPost etc will not be able to provide sign confirmation of delivery made in such cases.

To ensure that no disputes arise due to this kindly make sure that someone is there to receive the package when courier delivery is attempted. 

No deliveries are made on Saturdays and Sundays in most countries where 5 day work culture. In many Islamic countries Fridays are normal off days. Some times we can try to organize deliveries on Saturdays also on some extra cost on case to case basis if possible.

further deliveries are generally made during normal working hours of courier companies and these vary from country to country.

Please note that there are no shipments made from the store on Sundays and public holidays as our logistics partner does not make any pick-ups on those days.

Calculating shipping cost

Shipping cost is not built in each items price. You get the benefit of reduced shipping cost on each additional item. Fair & transparent shipping rates.

Please also note that the shipping rates are weight based. The weight of any product can be found on its detail page. To match the policies of the shipping companies we use all weights will be rounded up to the next 500 grams. 

International shipping and handling rates is based on the size of your order: the larger you order the lower the rate.

Free shipping to any address in India.

Shipping gifts to India

We take great pride in being able to offer FREE SHIPPING to any address in India to our customers with family and friends back home. To ensure the quickest confirmed delivery on all orders to India please be sure to include the COMPLETE postal address with the correct PIN CODE. We cannot be responsible for postal delays resulting from incomplete address listings.

Transit times

We ship all orders by fastest possible air courier services like USPS DHL TNT DTDC SpeedPost etc and they deliver within 48-72 hours across USA Europe and all Major cities of Middle and Far East.

If you are looking for alternate shipping options then cheaper and slower shipping options can be suggested. On request we can also make special quotes for shipping if the merchandise order amount is large. please write on support@reshamfabrics.com for more details.

If you ordered two or more items you may receive them in multiple boxes on different days because of varying item availability and shipping locations. Often products will be shipped separately from one another for added safety in transit so you may receive more than one delivery to your address.

Please note that all the products will be shipped from India.

Transit Risk

reshamfabrics.com will not responsible for lost and stolen packages or any full or partial damages to the package after being left at customer's address by postal / courier agency. 

Shipment and tracking details : 

We will send you an email regarding the shipment of your order as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier companies website details along with expected date of delivery. you may also check the same on our order status page.

Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites. 

Address change requests : 

Once an order is registered you cannot make any alterations. However address alteration requests may be accommodated within 24 hours of placing the order. You may send your alteration request to support@reshamfabrics.com and the needful will be done.

Multiple address order - Currently this option is not available. However if you want to send the product to different addresses you can place Multiple Orders.

Incorrect or incomplete address

Please note: some courier companies charge a penalty for incorrect shipping addresses wherein the address and zip code do not match. The customer will without exception bear the cost of any such penalties and/or fees not reshamfabrics.com. Please make sure your shipping address is correct.

In the event of a reshipment of the same order customers will be responsible to pay re-shipping charges for the reshipment. 

Packing method

All products are first polythene packed then put in corrugated box. All orders are shipped by Ist class air courier services and home delivered within approximately 3-7 working days after dispatch of the shipment. 

Time to Ship

For each item we have mentioned time to ship along with the item image. These are indicative & approx values only and items can be shipped earlier or later also on case to case basis depending on availability of item and other factors.

We are proud to offer such shipping values to our customers especially when paired with our fast delivery times. In most cases your order will be processed within 48-72 hours of your placing it. You can expect to receive your order on average within 7 -15 business days of placing the order. 

What if any Delays

Time to ship mentioned on our website against each item are indicative and approximate values only and some times due to situations beyond our control delays may occur. No refund returns replacement & exchange will be entertained for this reason.

If for any reason there is going to be a delay in shipping because a item is out of stock or If there is an unusual delay in filling an order we will notify you by e-mail

However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts . In some cases we may offer to refund you for unfulfilled part of the order. 

VAT & Custom Duties

VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process but may be charged to you by your government.

International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur as policies vary greatly from nation to nation. 

They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis. 

Billing Address and Shipping Address

Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment. 

What happens if my order is lost in transit ? 

If a shipment is lost in transit we wait for 15 days and then reprocess/reship the order.

If you have any question about our shipping policies we'll do our best to answer them. Please contact us at sales@reshamfabrics.com

Privacy Policy.

We take your privacy seriously and we want you to know how we collect use share and protect your information.

INFORMATION WE COLLECT

Information You Give Us

We receive and may store any information you enter on our website. For example we collect information from you when you place an order create an account call us with a question create a Wish List write a review or use any of our services.

 The information we collect from you includes things like:

• Your name

• Your mailing address

• Your e-mail address

• Your phone number

• Demographic and lifestyle information such as age personal interests and product preferences

• Location information

 It may also include information you give us about other people such as the name and address of a gift recipient or the name and contact info of a Friends & Family.Information from Other Sources

We may also receive information about you from other sources including third parties that help us update expand and analyze our records and identify new customers.

Automatic Information

Like many other websites we also collect information through cookies and other automated means. Cookies are commonly used by websites to save data on your computer. The information we collect from cookies may include your IP address browser and device characteristics referring URLs and a record of your interactions with our websites. We use cookies to create a more personalized shopping experience on our websites. This cookie may facilitate the tailoring of advertisements and offers to you sometimes in connection with interest-based advertising.

To help us understand and enhance our interactions with visitors to our websites we may permit web analytics providers to collect information on our websites using automated tools like cookies. We also may share personal information with those providers. We may have similar arrangements with interest-based advertisers. Interest-based advertising is covered in more detail below.

 Location Information

Our website may collect certain information such as the type of device you're using or your specific location to help your shipping cost.

 Public Blog Reviews Forums 

Our website offer publicly accessible blogs reviews or community forums. You should be aware that any information you provide in these areas may be read collected and used by others who access them.

 HOW WE USE THE INFORMATION WE COLLECT

We use the information we collect for things like:

• Fulfilling orders and requests for products services or information

• Processing returns exchanges and layaway requests

• Tracking and confirming online orders

• Delivering products

• Managing our Reward Zone program

• Marketing and advertising products and services

• Conducting research and analysis

• Establishing and managing your accounts with us

• Communicating things like special events sweepstakes promotions and surveys

• Identifying you on our websites and tailoring advertisements and offers to you based on your interactions online.

• Facilitating interactions with Resham Fabrics and others such as enabling you to e-mail a link to a friend

• Operating evaluating and improving our business

 Data Retention

We will retain your information for as long as your account is active or as needed to provide you services comply with our legal obligations resolve disputes and enforce our agreements.

 HOW WE SHARE THE INFORMATION WE COLLECT

Resham Fabrics does not sell rent or trade your personal information to third parties.

 We may share your information with third parties to perform services on our behalf such as:

• Fulfilling orders

• Delivering packages

• Sending Resham Fabrics marketing communications

• Fulfilling subscription services

• Conducting research and analysis

• Providing chat functions

 Sometimes we may be required to share personal information in response to a regulation court order or subpoena. We may also share information when we believe it's necessary to comply with the law. We may also share information to respond to a government request or when we believe disclosure is necessary or appropriate to protect the rights property or safety of Resham Fabrics our customers or others; to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity.

 We may also share personal information in the event of a corporate sale merger acquisition dissolution or similar event.

 HOW WE PROTECT THE INFORMATION WE COLLECT

Whether you are shopping online or in our stores we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. Resham Fabrics cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

 YOUR CHOICES REGARDING THE INFORMATION WE COLLECT

You may choose to:

• Stop receiving marketing or promotional e-mails direct mail phone and mobile marketing communications

• Update and correct your personal information

• Cancel your account or request that we no longer use your information to provide you services

• Request removal of your personal information from our blog or community forum

To do any of these let us know by one of these methods:

• Follow the directions in a marketing e-mail or direct mail or mobile communication that you receive from us

• Send an e-mail with your request and current contact information to support@resham.com

 LINKS TO OTHER WEBSITES

Our websites link to other websites many of which have their own privacy policies. Be sure to review the privacy policy on the site you're visiting.

 PRIVACY POLICY UPDATES

We may need to update our Privacy Policy as Resham Fabrics and our customers grow and evolve.

 HAVE QUESTIONS?

If you have any questions about our Privacy Policy we'll do our best to answer them. Please contact us at support@reshamfabrics.com

RETURN & REFUND POLICY 

Quality products that are priced at an honest value and backed by the best customer service possible. Our customers will remain our focus in the future. We will take care of each customer one at a time each time we hear from him or her. After all everything is about… Emotions and Expressions...

We are always looking forward to give you the best of products at the best of prices and with the best of hopes that we continue our relations till time abides with your love for things Indian! However if due to some unforeseen situation you require the return of the product then the following terms apply for a mutually consented return.

 Return & Refund Terms and Conditions:

 Please note that we are not accepting any returns for stitched clothing including Stitched Salwar Suits Stitched Sarees & Stitched Sarees with custom blouse. We only accept returns for unstitched products if there is any manufacturing defect.

 At any point of time the refunds will not exceed the actual value of the goods.

 We will issue 70% refund of un stitched product price. ( 30% will be Order Processing & Payment Gateway & other recurring Charges.)

 We will not refund the custom duties shipping cost taxes if applicable.

 In case of orders with free shipping shipping cost would be deducted from the refund reshamfabrics.com will not be responsible for return the money which you have paid for shipping to send the parcel back.

 Customer have to bare the shipping cost while returning the unstitched or stitched products in any case. Reshamfabrics.com will not bare any kind return shipping cost.

 Refunds would not be accepted for custom made / stitched clothing including readymade stitched sarees or sarees stitched with custom blouse. 

 Any complaint with regards to the damage or stains should be reported to us within 24 to 48 hrs of the receipt of the products. We may ask for digital picture of the same in order to review the same. In case of product return we will issued refund once we received the product back at our office. Refund will take time to reflect in customer's account about 4 to 5 working days. We do not accept any returns after 3 days of receiving the shipment

 While we are committed to maintaining a long-lasting relationship with our customers by providing them 100% satisfaction we are unable to accept returns or exchange of customized products.

 Return requests regarding strains or damage faults need to be filed within 24 to 48 hours of product delivery. In these cases you will also need to send an image of the product a digital copy of the invoice of the product.

 We do not cancel the placed order after 24hrs. If you want to cancel the order after 24hrs you will have to pay 20% bank payment processing charges from your total order amount. We do not provide any cancellation if order is in processing and products are received. We don't provide any refunds for the same. Cancellation amount will be credited as Resham Fabrics Store Credit or Coupons.

 If you have any question about our return policies we'll do our best to answer them. Please contact us at support@reshamfabrics.com for more information about returns & cancellations.

 Color and Description Discrepancy

 The apparel description on the website contains details and product specifications which are approximate values closest to reality. While we strive to be accurate in showcasing colors there still may be minor variations because of the light and settings during photography and also the color settings and properties of various monitors. Other details like weight work details and size may vary slightly as well. Hence the customer should keep in mind the slight variation when placing the order online. reshamfabrics.com believes that every customer placing an order is absolutely aware of these minor variations that may occur in with respect to the actual color of the outfit received.

 Embellishment related Issues

 Apparel consisting of embellishments like beads and sequences usually has the tendency to come off. Even with perfect handling care and packaging this cannot be completely avoided. During physical transit some of them may come loose hence if you see such situations arise when you unpack or wear your attire do not worry as it is a common issue.

Ordering
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